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Usenet technical support. One of the biggest costs in running a usenet service can be the cost of hiring and training technical support. Training someone to do technical support can cost hundreds or even thousands of dollars which you end up paying before they start. It's a fact that slow or poor customer service will cause your customers to cancel their accounts and go elsewhere. It's also a fact that when a customer has a bad experience they end up telling people about this bad experience and you can end up losing customers that you might have had. Offering 24 hour support is a must if you want to keep your customers happy. To do this means you need at least three staff members each working eight hour shifts. If they were paid a simple $5.00 per hour this would cost $840 per week! We can offer you 24 hour support at a much lower cost than hiring your own staff. We use tools and techniques that are proven to lower overall support requests and increase customer satisfaction. If you are looking for offtime support such as nights and weekends we can help fill this type of request as well. We understand some small providers are basically one person companies and we can be available to cover your system when you are not around. Contact us to find out more information
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